Short answer: Check the outer packaging before you open it, then verify the title, edition and condition of each book. If anything is wrong, record it and contact support quickly.
Check the outside first
Before opening the parcel, look at the outer packing. Note any tears, wet patches or crushed corners. If the package looks damaged, take a photo before you open it.
It helps to record a short video while opening the parcel, starting with the sealed package. A clear record makes it easier to explain any problem later.
Check each book
Take the books out one by one. Confirm the title, author and edition against what you ordered. Then flip through the pages to look for missing sections, folded pages or heavy writing that was not mentioned.
For second hand books, compare the condition with the listing photos and description. Small differences in wear can be normal, but missing pages or a different edition are not.
Keep the packing until you are sure
Do not throw away the carton, tape or wrapping until you have checked everything. If you need to raise a concern, the packing helps show how the parcel arrived.
If you ordered multiple books, check that the count matches the order. Compare against the order details in your account.
When and how to do the check
Do the check as soon as the parcel arrives, in good light and on a clean table. Avoid opening it on a wet surface or in a crowd. Keep your phone ready for photos and video.
Doing it on the same day also makes it easier to contact support with fresh details. If you cannot check immediately, at least look at the outer packaging and note any damage.
Quick checklist
Outer packing intact, title and author correct, edition correct, all pages present, condition matches the listing, and count matches the order. If all six are fine, you are done.
If any one fails, stop, keep the packing and the video, and write to support the same day with your order details.
What to do if something is wrong
Contact support quickly with the order details and your photos or video. You can write to info@bookaao.com or call 9142086689. The sooner you report an issue, the easier it is to look into it.
If everything is fine, put the books on a shelf away from water and direct sun. For tips on how sellers pack, read how to record a packing video.
Frequently asked questions
Should I open the parcel on camera?
It is a good habit, especially if you suspect a problem. A clear recording helps explain what you received.
What if the book is a different edition from the listing?
Take photos of the copyright page and cover and contact support at info@bookaao.com with your order details.
Can I keep the packing material for later?
Keep it until you have checked all the books. After that you can reuse it for your own parcel when you sell books.